Frequently Asked Questions (FAQ)

1. What types of cutting machines do you offer?
We offer a wide range of cutting machines including manual, mechanical, CNC, laser, waterjet, plasma, die cutting, and knife cutting machines to suit various industrial and creative applications.

2. Where is CricutUS located?
Our office and warehouse are located at 323 Fruitvale Road, Lincoln, CA 95648, USA.

3. How can I place an order?
You can place an order directly through our website cricutus.store, or contact our sales team via phone at +1 (916) 367-1215 or email at info@cricutus.store.

4. Do you offer international shipping?
Currently, we primarily ship within the United States. Please contact us for inquiries about international shipping options.

5. What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. Payment details are provided during the checkout process.

6. What is your return policy?
We offer a 30-day return policy on most products. Items must be returned in original condition and packaging. Please contact our customer service for return authorization and instructions.

7. Do you provide technical support or training?
Yes, we offer technical support via phone and email. For certain machines, we also provide training resources and user manuals to help you get started.

8. Can I get a custom cutting machine or special configuration?
We work with manufacturers to provide custom solutions tailored to your specific needs. Contact us to discuss your requirements.

9. How long does shipping usually take?
Shipping times vary depending on product availability and location but typically range from 3 to 7 business days within the continental U.S.

10. Who do I contact if I have a problem with my machine?
Please contact our customer service team at info@cricutus.store or call +1 (916) 367-1215. We’ll assist you promptly with troubleshooting or repairs.